Refund policy

We accept return or exchange requests within 30 days of delivery. Returns and refunds are available for items that arrive damaged, defective, misprinted, or incorrectly fulfilled. Size-related issues may qualify for an exchange but are not eligible for a refund. Because most products are made to order, we do not accept returns or refunds for buyer’s remorse, change of mind, or an incorrect color selected by the customer.

How to Start a Return or Exchange:

To request an exchange or return, please email us directly at info@insanesationalvibes.com. If your item arrived damaged, defective, misprinted, or incorrectly fulfilled, please include clear photos showing the issue and your order information so we can review the claim quickly. Approved quality-related claims may qualify for a replacement or refund, and in most cases the affected item does not need to be returned. For size-exchange requests, please contact us first for authorization and return instructions.

Please note: Do not mail items back to the manufacturer address listed on your shipping label. All returns must be authorized via email first, and our team will provide you with the correct fulfillment return address and instructions.

Return Eligibility & Costs:

To be eligible for an authorized return or size exchange, your item must be in the same condition that you received it: unworn, unwashed, and with any original tags included. Customers are responsible for return shipping costs for approved size exchanges. For approved damaged, defective, misprinted, or incorrectly fulfilled items, we will provide the appropriate replacement, refund, or return instructions based on the issue. Original shipping fees paid on the order are non-refundable.

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items: Unfortunately, we cannot accept returns on sale items or gift cards.

Refund Processing Time:

Once an authorized return is received and inspected, or an approved quality-related claim has been reviewed, we will notify you by email if your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at info@insanesationalvibes.com.